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A History of Villa Victoria (ca. 1975)
Included in the Resident Handbook is this brief history of Villa Victoria. From the Inquilinos Boricuas en Acción records.
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Villa Victoria: no nos moveran, we shall not be moved.
Villa Victoria: no nos moveran, we shall not be moved.
Villa Victoria
Villa Victoria
no nos moveran, we shall not be moved
no nos moveran, we shall not be moved
Inquilinos Boricuas en Acción
Emergency Tenants Council
Inquilinos Boricuas en Acción
Emergency Tenants Council
handbooks
1975
1975
Latino community
Latino identity
Public Housing
Urban renewal
Latino community
Latino identity
Public Housing
Urban renewal
http://hdl.handle.net/2047/D20247213
http://hdl.handle.net/2047/D20247213
Latino community
Latino identity
Public Housing
Urban renewal
Villa Victoria
La Alianza Hispana records (M55)
Villa Victoria: no nos moveran, we shall not be moved.
villa victoria no nos moveran we shall not be moved
1975/01/01
Villa Victoria
1975
Latino community
Latino identity
Public Housing
Urban renewal
Inquilinos Boricuas en Acción
Emergency Tenants Council
Inquilinos Boricuas En Acción
info:fedora/afmodel:CoreFile
info:fedora/neu:cj82nk36r
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VILLA VICTORIA
J,.
no nos moverán /we shall not be moved
�DEVELOPERS INC. MANAGEMENT
Wttiitt:
80 W. DEDHAM STREET, BOSTON, MA 02118
266·2668
A NOTE FROH YOUR M.Jl..NAGER
Now that you have received this up-dated "Resident
HANDBOOK'', ETCDI Hanagement sincerely hopes that most, if
not all, of those questions you may have while living at
Villa Victoria will be answered. We have attempted to
present most of Villa Victoria operations and regulations
in as clear a manner as possible. We are constantly working
towards clarifying questions or other situations our families
may have.
However, many times we receive requests for simple
inforrnation which hfu~pers our office operations and prevent
us from actively working on more complicated situations~
We, therefore, ask for your cooperation by referring first
to this handbook whenever you have such a question.
If you
find that your particular situation cannot be found in this
handbook, then we will be glad to help you. You may contact
us at our office located at 80 West Dedham Street to arrange
an appointment.
We, at ETCDI Management, appreciate your confidence in
us and assure you of our continuing assistance in helping
maintain Villa Victoria as an ideal place in which to live.
ETC Developers, Inc. - Management
�;.··· .J
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Resident Handbook Table of Contents
A History of Villa Victoria
Villa Victoria
~1ap
IBA/ETC Board of Directors
IBA and ETC
ETC
~1anagement
Villa Victoria Housing
Rules of OccupancyjLease Surnmary
Moving In and Moving Out
Security: Lend Helping Hand
Tenant Transfers Policy
Tenant Evictions
Key Deposits
Charge for Duplicate Keys
Locked out of Your Apartment
ETC Maintenance
Apartment Energy Conservation
Hallways and Corridors
Kitchen Appliances
Refrigerators, stoves and ovens
Kitchen Cabinets
Kitchen Garbage Disposal
Bathroom
Closet Doors
Apartment Floors
Garbage Compactar
Garbage Disposal Areas
Exterminator Service
Charges of Replacement Items
Elevators
Parking Information
Frequently Asked Questions
IBA Services
IBA/ETC Organization Charts
Tenant Telephone Book
Bird's Eye View of the South End
�A Hi st o r y of Villa Victoria
Villa Victoria is a comrnunity of 850 housing units
for low and moderate income people of all races and of
all ages.
But - it was not ·a -gift to Boston's poor:
it
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is the on-go~ng product of peoples' struggle for decent
housing and community life.
Beginning in the Fall of 1967, residents of Parcel
19 waged a fierce struggle against urban renewal.
The
city had planned large-scale demolitions of housing in
this area; all residents would have been forced out. A
series of demonstrations and direct actions resulted in
the formation of the Emergency Tenants Council (ETC)
with headquarters at 73 W. Brookline St.
By the Spring
of 1968, ETC had over 500 members and had effectively
stalled tenant removal.
Under the leadership of Israel Feliciano and with
the help of other community groups, ETC then took an
important step forward.
The tenants constructed their
own comrnunity development plan for the parcel, enlisting
the aid of architect John Sharratt and Greater Boston
~ommunity Development, Inc.
After long months of work,
ETC was designated the sole developer of Parcel 19 and
in December, 1969 began the work to build Villa Victoria.
With the completion of this new housing, the original
ETC development plan will be accomplished. Villa Victoria
remains co~~itted to its original goal of guaranteeing
long-term community control over the parcel, and preventing
the displacement of low-income tenants from Boston's
South End.
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IBA / ETC Board of Directors
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Villa Victoria is overseen by the IBA Board of Directors,
whose members are all residents who ser ve on a volunteer basis.
The IBA Board is elected by Districts for one-year terms; or
At-Large for terms of 1-3 years.
The IBA Board of Directors selects the ETC Board of
Directors, who are responsible for the development of all
policies which affect the operation of ETC Management.
Under
the ETC Board leadership, the resident manager is responsible
for the implementation of policy as well as day-to-day rnanagement and rnaintenance operations.
The IBA and ETC Boards are important because they make
many decisions which affect the life of the people living in
Villa Victoria.
Having strong and conscientious boards guarantee
that th~interest and well-being of residents is defended.
Tenants have the opportunity to help as well as protect
their community through active participation on these Board
Committees:
Legal, Management and Security, Tenant Selection,
Elections, Audit and Finance and other special comrnittees designated by the IBA/ETC Boards.
Future programs are now being planned. Your help · an rnake
c
the difference~ If any tenant is interested in assuming this
important role in Villa Victoria's future you rnay write to:
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Sara Mitchell, Secretary
Board of Directors
IBA
405 Shawmut Ave.
Boston, MA 02118
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IBA and ETC
Tenants both old and new living in Villa Victoria often
do not understand the difference between IBA and ETC.
Both
are partners in community development; both are equally important to this co~~unity's success.
IBA is a non-profit community development corporation.
Villa Victoria is owned and operated by IBA through the IBA
Board of Directors.
IBA's most important goals are to develop
a total comrnunity with residential, institutional, cultural,
and commercial activities and to guarantee long-term community
control over the entire area. Residents of Villa Victoria are
expected to become members of IBA.
Membership entitles community residents to vote in IBA Board elections and participate
in community programs such as Areyto, Canal 6, and IBA Social
Services. All business conducted at IBA Board meetings is
conducted in Spanish, and the IBA Board meets every 2 weeks
on Mondays.
ETC is a for-profit housing management corporation. ETC
insures that Villa Victoria tenants follow regulations stated
in the rental lease, and is committed to sound financial management and careful financial planning. ETC is responsible for
rent collection, policies on tenant selection and apartment
transfers and, if necessary, tenant evictions. They are also
responsible for apartment maintenance and building cede enforcement.
All profits made by ETC are reinvested back into the
Villa Victoria community. ETC Board meetings conduct their
business in English, and are held on the 3rd. Tuesday of each
month.
Both IBA and ETC are united in their desire to build a
community in Boston's South End, to produce the highest quality
living environment for Villa Victoria tenants, and to foster
cooperation and self-determination among community residents.
�ETC
~1c.nc.ge:r:ent
Office
E.T.C. Developers, Inc.
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8-0--West- Dedham Street
Boston,
~LA.
02118
617-266-2668
ETC Managernent rnaintains an office staffed by experienced
professionals to help rneet the needs of Villa Victoria residents.
The manager and staff are always available to help resolve any
questions a resident rnay have.
/.
Tenants are urged to visit the office located at SO W.
.Dedham - Street, or they rnay call 266-2668.
It is recommended
thaT tenants schedule appointments so that we can comfortably
discuss your questions.
If you wish to file a cornplaint about rnanagernent at any
time, the cornplaint must be subrnitted in writing to the
::-::::.nager.
The ETC Management Office is open from 9:00 a.m. to
5:00 p.m. Monday - Friday.
/--/
�Villa Victoria P.ousing
Villa Victoria consists of six separate housing developments each with its own r~gulations for tenant selection and
rent increases.
Below is a listing and description of each:
ETC and Associates (Tremont and
Sha~mut
Ave.)
Consists of 71 units of rehabilitated housing.
These
buildings are owned and managed by ETC.
Rents are determined
by Hu~ Section 8 formulas and tenants are required to report
changes in personal income every year.
Rent is set at 25% of
gross income plus a security deposit that should equal to one
month rent, or a hundred dollars whichever is greater.
Tenants ·
are selected by a Tenant Selection Committee, and rnust be on
our waiting list.
West Newton Street
Consists of 136 units of rehabilitated housing. These
buildings are owned by the Boston Housing Authority and managed
by ETC.
Rents are determined by the BHA, and set at the level
of 25% of personal income reviewed every year.
Tenants are
selected by the BHA and reviewed by ETC.
Torre Unidad - 80 West Dedharn Street
Consists of 201 units of new housing for elderly and handicapped area residents.
This 19 story building is also owned by
the Boston Housing Authority and managed by ETC.
Rents are set
at 25% of personal incorne and reviewed every two years. No
security deposit is required. Tenants are selected by the BHA
and reviewed by ETC.
Viviendas Associates;victoria Associates
Consists of 371 units of new housing, both townhouses and
apartment buildings (1 Paseo Boriken). These buildings are
owned by ETC.
Rents are determined by the regulations of the
HUD Rental Assistance Program and Section 236.
Tenants pay 25%
of their family income and rents are reviewed every year.
A
security deposit is required. Tenants are selected by a Tenant
Selection Committee and must be on our waiting list.
Borinquen Associates
Consists of 36 units of rehabilitated housing, financed by
the Massachusetts Housing Finance Agency. These buildings are
also owned by ETC.
Rents are determined by HUD Section 8 and
is set at 25% of personal income or market rental, whichever
is lowest.
A security deposit is required.
Tenants are selected
by ETC Management.
South End Apartments (Cunard St. & St. Cyprians Place)
Consists of 28 units of rehabilitated housing.
Rents are
set at 25% of personal income, and reviewed every year. At the
present time ETCDI is trying to purchase S.E. Apts. for a future
Cooperative Housing Project.
�?ules o:
The
Occu~ancy / Tenar.t
?e~~latio~s
regulations are herei~ e~~hasized due t~ their
All residents are expected to adhere to ETC ~2nagement's
full rules and regulatior.s and will be held accountable for ar.y and
all lease violations.
:ollo~ing
i~portance.
Tenants should refer to their leases for detailed
their rights and responsibilities.
infcr~ation
on
Payment of Rent
l. Your monthly rent is due and payable by check or money arder
on the first calendar day of the rnonth.
If payment is not received a
late charge of $10.00 will be added. Further delays in payments may
warrant issuance of 14 cay notices and initiation of eviction procedures against the tenant.
Please make your check or money order payable to your housing
development or to the Boston Housing Authority.
Family Composition
2. We are required by Federal Law to maintain records of the
number of people in each apartment. We ask you to report i~mediately
any birth, death, addition to the family, cr other change affecting
the nurnber of persons living in your apartment unit. Any addition
to the family not included in your original application and lease
must be reported to the management immediately.
If you wish to bring a relative or any other person into your
borne permanently or for an indefinite period of time, you must
request written permission from the management.
Recertification
3. Tenants will be recertified every year (or every 2 years) in
accordance with their lease. Any changes in personal incorne must be
reported, and rental assistance payments are subject to adjustment at
this time.
It is the tenant's responsibility to compile the required
information =or their rent subsidy.
Managements's Right of Entry
4. Management retains the right to enter and inspect any
apartment unit on a regular basis or to make necessary repairs so
long as tenants are given advance notice and inspections are rnade
at a reasonable hour.
�Daoage Charges
5.
Charges will be made or deductions will be made from your
security deposit (if any) for any d~age beyond reasonable wear
and tear. You will be charged for the cost of repairi ng any damage caused by negligence (clogging of toilet facilities, damage
to garbage disposal units, broken window glass, eTc.). The amounT
will be added to your next month's rent payment.
To avoid possible damage charges, please obtain written permission from the manager befare making any repairs or alterations,
or doing any redecorating work in your apartment.
Painting and Decorating
6.
All apartments have been painted prior to occupancy.
If
you wish to repaint your apartment (or any part of it), tbis ~ust
be done at your own expense and must recive written approval from
management.
No hanging of wall paper can be allowed.
Consult management befare attempting to hang
heavy objects from the walls.
No permanent alterations such as wall shelves
can be made without prior written consent of
the management.
No signs, advertisements, or illuminating
objects except for reasonable holiday decorations
shall be placed upon the exterior portion of any
window or terrace.
Charges for Excessive Use of Utilities
7. The tenant shall not waste or unreasonably use water,
gas, electricity, or heat.
Violators of this rule may be subject
to additional monthly charges as verified by management tsee
Apartment Energy Conservation).
Terraces
8. Do not throw or permit any
throw any item from your terrace or
will receive a very heavy fine.
Do
on your terrace that will be higher
member of your family to
windows.
Anyone doing so
not build or install anything
than the terrace railing.
Do not cook or barbecue on your terrace.
Do not paint the ceiling or in any way
change the appearance of the terrace.
Do not tie a clothes line to your terrace
for the purpose of hanging clothes, blankets, etc.
�Do no~ leave any items on your terrace
be bloRn aRay in foul Rea~her.
~hich
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~oise
9.
The tenant shall not make nor perrnit any member of your
family or friends to make any disturbing noises in the building
that will interfere with the rights, comfort, or convenience of
another tenant.
Do not allow the playing of musical instruments, radios ,
televisions, stereos, or other similar items on the premises between
the hours of 11:00 P.M. and 8:00 A.~. louder than can be heard within
the confines of your apartment.
Do not scream or shout from your terrace or windows.
Do not slam your door, apartment compactar room doors.
or doors to stair wells.
Pets
10.
Tenants are reminded that their lease specifically
prohibit tbe maintenance of pets at Villa Victoria.
No cats,
dogs, or other pets are allowed on the premises.
Other rules
11.
Apartment locks should not be changed, altered, or replaced, nor should new locks be added without tbe prior written
approval of the Management. The tenant shall pay all costs
involved in restoring locks to their original condition.
12.
Villa Victoria does not permit soliciting in its buildings.
Please do not perrnit salesmen or other solicitors into the building.
Never admit strangers especially when they fail to properly identify
themselves.
13. Tenants shall be legally responsible and shall compensate
ETC Management for any damage to the grounds, trees, shrubs, or
plants by any member of their family or friends.
14.
No Graffiti!
15. The elevators, halls, stairways and sidewalks shall not
be obstructed nor used for any purpose other than for entering or
leaving the building.
16. Elevator doors sbould not be forcibly held open at any
time.
If you must talk witb neighbors, please get off the elevator
to do so.
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�17. The use of washers and dryers are a~ailable for use by
residents only and should be used during the hours posted in
buildings. Tenants are reminded to keep the laundry rooms and
the top of the washing machines clean.
Loitering in the laundry
rooms is not permitted.
certain that children are properly trained
in the use of the machines if your are sending
them to do your wash.
~1ake
Use only the correct measure of detergent!
Rugs, rubber mats, and other similar items
should not be placed in the washers and dryers
at any time.
18. Roofs: No one is permitted to enter upon the building
roofs at any time. Trespassers will be prosecuted andjor fined.
19. No bicycle riding is permitted at any time near the Elderly Tower. Tenants will be responsible for their children's
actions.
20. Tenants may not install air conditioning units or·any
large electrical appliances without the prior written approval
of the management.
Information on Moving In
The following procedures are used with all move-ins:
Move-in date: You will be assigned a mutually convenient day
and hour for your move-in. No move-ins are permitted on weekends
or after 5 P.hl. Monday through Friday. This will allow for the
presence of a management representative to assist you and the
assignment of a building elevator if necessary for your sale use.
No exceptions are permitted.
Keys: You will receive Gne (1) set of keys to the building
entrance, your apartment and your ma1lbox on . the day of your move-in
when you check in at the management office.
Moving Vans: No furniture should be stacked in the lobby or
street --- it should be moved into the assigned elevator or townhouse
immediately Arrangements for the parking of moving vans on property
will be arranged where possible through the management office.
Move-O~ts
All residents must inform the manager 30 days in advance of
their intention -to move out.
Suéb residents are ~esponsible for
restoring their apartments to acc~ptable conditions, insuring up-to _
date _payment of all outstanding morithly maintenance and other
charges and all other mov~~out requirements defined by ETC Management
�For further information as to the filing of mo~e-out
notification forms and specific requirements, please contact the
site management office.
The ETC Board of Directors and the managing agent reser\' e the
right to make such rules and regulations from time to time as may
be deemed needful for the safety, care, and cleanliness of the
premises and for securing the comfort and convenience of all tenants.
Any changes in ETC rules and regulations will be mailed as
written notice t6 all tenants.
Security:
Lend a Helping Hand
As a tenant, you can help ....
Report all building damages such as burned out light bulbs,
broken doors, out-of-order equipment (elevators, compactors,
laundry machines), or broken windows and other similar
problems to management.
Call 266-2668.
Do not admit any strangers or salespersons whether religious
or commercial into your building at any time.
Villa Victoria
maintains a policy of no solicitation and such activity
is considered trespassing.
Supervise your children closely.
of respecting our home!
Show them the importance
a)
Do not allow them to loiter in the lobbies, laundry
rooms, or stairways or allow friends into the building
for these purposes.
b)
Do not allow them to lose keys if they carry keys to
the apartment, and do not allow them to give duplicate
keys to . friends.
e)
Advise them of serious problems which could result from
their actions if they vandalize or deface Villa Victoria
property, such as damage charges, legal claims, or
possibly eviction.
Report any strangers, any unusual moving out of furniture or
TV's or other suspicious situations to the Management Office
at once.
Report crimes against person or property to the Boston Police
at once (911 or 247-4250).
One more item.
We invite you to join the Comrnunity Advocacy Board
of Villa Victoria, which represents this comrnunity on matters related
to the Police, Fire Dept., City Hall, etc. For more information, contact
Alan Root at Unity Tower Social Services (536-5906).
�Tenant Transfers Policy
ETC Ma n a g e men t f re que n t 1 y re e e i \.es re que s t s f ro m t en a n t s w h o \V l s .
to transfer to oTher apartmenTs.
In order to be fair, a point sysTem
fo r transfer requests has been set up.
The system is explained below
All tenants must fill out a transfer request form, stating their
reasons for their request.
The request will then be judged on the
basis of a point rating, depending on your situation:
~1edi
(+2)
cal Reasons
Family Composition
1-2 adults, 1
1-2 adults, 1
1-2 adults, 2
1-2 adults, 1
1-2 adults, 2
1-2 adults, 1
hoy or 1 girl under 7
boy or 1 girl over 7
boys or 2 girls
hoy and 2 girls
boys and 1 girl
boy or 1 girl
1 elderly
1-2 adults, 1 boy and 1 girl
1 elderly . or raore
Rent Payment Record:
Housekeeping
Apartment Damages
(+2)
(+4)
(+6)
(+6)
(+6)
(+7)
(+7)
(+2)
Good
Bad
(-2)
Good
Bad
(+2)
(-2)
(-2)
You must get a mínimum of 8 points to be considered for a transf •
to a larger unit.
The more points you get, the higher yoúr priority.
Other notes:
Tenants requesting transfers will be kept on a ''transfer wai t
list" for the development where they are living.
A $75.00 cleaning deposit is required for all transfers over
the amount already deposited in the Security Account.
Befare any transfer is approved, a borne visit will be made to
verify any damages and/or other violations of the lease.
All tenants requesting transfers must be in good standing wit .
ETC Management. Transfers are expensive for management to ma
and requests are normally not honored for non-priority reason
�Tenant Evictions
It is the intention of ETC ~1a.nage:nent ne\·er to ha\·e to carry
out an eviction against a tenant.
IBA and ETC began as a tenants'
movernent for decent, low-rent housing and against unjustified
evictions by private landlords and the Boston Redevelopment
Authority.
An eviction will be carried out only if there _is a serious
violation of the rental lease, and only after every other solution
has been attempted by Management and IBA Social ·services to resolve
the problem.
The following are cause for eviction:
a)
Non-payment of rent - If the rent is not paid on the 1st of
every month, tenants will be served notice befare eviction.
b)
Criminal activities - Illegal activity with regard to drug
dealing, prostitution, or other crimes against people or
property will not be tolerated by ETC Management.
e)
Excessive damage to apartrnents - ETC hlanagement cannot
tolerate expensive repairs to project apartments.
d)
Nuisance tenancy - Repeated lease violations which might
damage the health and safety of other tenants.
These include threatening other tenants with physical force, loud and
unruly behavior on the part of you or your children, or other
inconsiderate actions.
Repeated violations may be cause for
eviction.
Villa Victoria tenants need to have a sense of personal responsibility for this cornrnunity.
Behavior which violates this community
spirit will be cause for eviction.
ing
J
~e
-=.
cd
�Ke y Deposit
~anagement
will cbarge a key deposit of S25.00 to each n ew
tenant moving in.
The key deposit will be to cover lock replacement when you
move out of your apartment and it is not refundable.
Charge for duplicate keys
If you loose your apartment keys and would like to obta i n
duplicates from rnanagement, tbe charge will be as follows :
$2.50 for each regular key needed
$5.00 for replacement of each Medeco keys.
Locked out of your apartment
If you are locked out of your apartment the procedure to let
you in will be as follows:
If the superintendent is busy you will have to wait until he
is available to let you in. The waiting period could be two hours
or more.
Management will nct let persons who are not legal resident
into the apartments.
There will be a charge to let you in which will be the
following;
For the first time you are
locked out the charge will be
$5.00
For the second time
$10.00
For the third time
$25.00
To avoid this inconvenience both to you and to management, please keep your apartment keys in a safe place.
�HAINTElJ.L>_NCE
S~RVICES
Villa Victoria is served by our own maintenance
staff and supervisors. Most needs for household repairs can be met through this department.
Please refer to the enclosed list of "charges
for replacement items" for the cost of those items
chargeable to the tenant. Most other repairs needed
would be made at no direct cost.
nts
hTienever a maintenance repairman visits your apartment,
he/she will carry a special
maintenance request form, which
the tenant must sign after the
full repair work is completed.
The tenant will then be billed
if necessary for the work done.
No employee is authorized to
charge or receive money on behalf of ETC Management for
repair work done at any time.
Remernber: Do not pay for any
repairs done by staff until
you receive the bill in your
next monthly rent statement.
ETC .Haintenance services department is open daily from
9:00 am to 5:00 pro. Each Villa Victoria housing development
has its own maintenance supervisor and.staff.
For repairs, please call: 266-2668. After 5:00 pm and on
weekends you can call this number for emergencies only
(answering service) .
If at any time you feel you have not been properly served
by the maintenance staff,visit the manager.
It is recommended
that serious complaints be made in writing specifying the
problern, date and name of the employee.
�e
o
I t i s often difficult : o=
tenants to understand the need
for energy conservation.
Tenants,
however, should understand that
the single greatest cause of rent
increases is increased energy
costs.
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Here are specific ways that you
can h:::lp:
l. Heat - Do not turn up the thermostat to its highest
setting and leave it there! If this is the only way you can
get heat in your apartrnent, your thermostat is not working call the maintenance office.
your thermostat between 68-70 o F on cold winter days
and 65 F at all othe~ times. FaWilies with small children rnay
set the therrnostat as high as 72 F, on cold days. Try to keep
the controls on a constant ternperature during the day; frequent
temperature changes waste fuel.
S~t
2. Air Conditioning - ETC Management will sell Air Conditioners to tenants at cost. Do not turn your air conditioner
on and forget about it!
This wastes fuel, and electricity is
expensive!
Be smart when using your air conditioner. Clase off any
rooms you are not using. Use curtains or draperies to keep the
sun out. Think of your house as a box with holes in it, and try
to keep the cold air inside the box.
3. Lights -Use 60 watt bulbs.
it will be enough light to read by.
In most roorns of the house,
You would be surprised how much energy can be saved by just
cleaning your light fixtures. At the sarne time you are cleaning
the rest of the house, clean you lights.
4.
city.
Appliances - Sorne appliances use large arnounts of electri ·
The follow~ng are examples:
Washer and Dryer - 5,000 watts - Use full loads.
Dishwasher - Wash a full load of dishes.
Rinse off your dish ·
first.
Electric Stove - Try not to preheat ovens for more than 5
minutes. Keep stove use to a mínimum.
Refrigerator - Every so often, pull it away from the wall an d
clean it. Keep it at a constant ternperature.
�EALLKAYS hND CORRIDORS
.· ,•
~e
One general rule:
~ee? hallways
and corridors clean and free of all
personal items. Halls, stairways,
basement areas, and/or laundry rooms
~ust be kept clear for many reasons:
in case of fire, to prevent damage to
personal property, to prevent injuries
to oL~ers, and to prevent unsanitary
living conditions.
'
No trash, baby carriages, bicycles, tricycles, or scooters a:~
allowed in apartrnent lobbies, elevators, passageways, or entra~c~
areas. These items should be kept in your apartment. If your ~?~~~
ment has a storage area, keep your bicycles, scooters, etc. ~~ere
for safekeeping.
.
Hallways and corridors should not be obstructed at any t~~, ....-·..
.._, ....
used for any purpose other than entering or leaving the buildi~g.
KITCHEN APPLIANCES
Tenants are reminded that careful maintenance of kitchen appli~~ce !
and equipment will help insure longer and more efficient service.
The following cleaning methods have been recommended by
manufacturer and professional appliance repairmen:
~~e
REFRIGERATORS
. Clean both the refrigerator and
freezer thoroughly at least once ev~ry
two months. Use a cleaning solution
of one(l) tablespoon of baking soda
to (1) quart of warm water.
Do not
use an abrasive commercial cleaner
(ajax, comet, etc.) since these may
contaminate or damage the interior.
Be careful cleaning the door so as not to damage the door casket
or rubber lining.
Be very cautious when cleaning near the electrical parts. Use
only a sponge or cloth with no excess water when near these areas.
1
1
\
1
i
�ST OVES
. Clean the stove thoroughly
after every use.
. Do not allow grease or
food to build up in the pans
under the grills.
r --
1
1
j
OVEN S
You may use most commercial oven cleaners.
Be careful when spraying or applying the cleaner not
to spray around the open "Pilot Light" flame or other
operational parts.
KITCHEN CABINETS
. Be careful when cleaning your
kitchen cabinets.
You should use a
recognized cornrnercial wood cleaner
with lemon oil (Pledge, Favor, etc.)
Clean both the top shelves and lower
cabinets.
1
�KITCHEN GARBAGE DISPOSAL
All ETC apartrnents contain a
kitchen garbage disposal, which
operates by using the on-off
switch next to the faucet.
Here are sorne simple instructions for operation:
(1) . Run hot water.
Leave the water running while you
use it. Feed it slowly and gradually. Keep the water running
after you are done.
(2) .
Do not force-feed your disposal rnachine. No
kitchen utensil should be forced down the drain while
the rnachine is operating.
Do not put your hand down
into the sink. No paper or plastic products should be
put into the disposal; only food items are appropriate.
(3)
There are certain food items
which will damage the disposal:
(and substances)
Corn cobs, watermelon rinds, rneat bones,
orange or banana peels, hard shell nuts.
Also please do not pour grease or rnop water down the
sink.
(4)
If the disposal does not start after turning the
switch, you should place the switch in the off position and
push the RESET button which is on the bottom of the disposal
machine beneath the sink.
If you still have problerns, do not force the disposal
to work.
Call the maintenance office.
�BATHROOM
Use soapy water and use a
pan and a sponge to clean the
bathroorn. Rinse with clear
water. Use only delicate
cleaners; don't use cleaners
with abrasive cornponents.
When rernoving stains, don't
use knives or razor blades because they will ruin the finish.
((
To keep the bathroorn clean and odor-free, rinse and
disinfect the toilet periodically. Don't throw trash down
the toilet such as cornbs, toothbrushes, toys, sanitary
napkins, disposable diapers, etc; these items will clog it
up.
CLOSET DOORS
ETC Maintenance frequently
receives calls to repair broken
closet doors.
There is nothing
wrong with your closet!
Please
do not clutter up the closets
with junk.
Junking up the closets
will result in broken doors-and
a charge for repairs.
�'a
E
s;
FLOORS
(tile ano wood)
Daily cleani~g of the floor
with a soft broom or cust mop
will remove surface cirt.
Khen
it is necessary to wash the
floor, wash with warm water
and a soft detergent. Clean
the spaces between the tiles.
Avoid abrasive cleaners.
Many aparbuents at Villa Victoria are carpeted befare you
move in. Please take care of your rugs! Use only rug sharnpoo
for cleaning. Vacuum your rugs at least once a week to rernove
foreign objects such as glass, metal, wood splinters, _etc.
GARBAGE COMPACTORS
Garbage compactors are found
in multi-story apartment buildings
(Paseo Boriken, Unity Tower).
Make certain that you and your
family follow these procedures in
using the garbage compactors so
as to minimize the spread of
roaches and rats!
Violators will be subject
to fines:
Place your garbage into the compactar chute and make
sure all the garbage goes down the chute.
If you are throwing out food scraps (rice, vegetables,
etc.), first wrap them up befare depositing down the chute.
Never leave any garbage on the floor in the compactar
room, or in the halls or stairways.
Make certain that you clean up any garbage or food
scraps you drop on the floor in the compactar room or hall
leading to your apartrnent.
�GARBAGE
CO~?ACTORS
- Cont.
Never send your children to throw out the garbage.
They ~ay not be capable of fully putting the garbcge down
the chute or cleaning up.
GARBAGE DISPOSAL AREAS
Borinquen Associates
Viviendas Associates
ETC & Associates
South End Apts.
Residents who live in buildings where there are no
compactors are responsible for taking their garbage to the
proper garbage disposal areas.
All garbage should be placed in plastic bags so as not
to cause garbage from spreading or spilling over in the
disposal sites.
The department of sanitation picks up garbage at Villa
Victoria on \1ednesdays and Saturdays.
EXTERMINATOR SERVICE
11
Don' t Be Bugged!
Exterminating services are
available free of charge to all
residents on a regular basis
(every 3 months) .
Residents will receive a
notice of this service and
when it is scheduled in arder
to maintain the infestation
problem to a rninim~~. Every
resident's cooperation is requested in this matter for the
comfort of their own as well
as their neighbors' families.
l
L
11
�You can hel? even
fu~ther
Disposing of your
by:
gar~age
daily.
all food ln a 1 urr.in tl.":l foil or nev.'s papers befare
thro•..;ing it out.
~·;rap!:Jing
~
Placing all your garbage comoletely co•..,rn the cowpactor
chute.
)
Never leave it halfway down or on the floor in
compactar room.
~~e
Take your garbage to disposal areas in plastic bags.
Clean your stoves and ovens after every use.
Don't accumulate old newspapers in your apartment.
Don't leave food or sweets exposed for any period of time.
Please bear in mind that all residents are responsible for
the proper rnaintenance of their apartrnents as well as the
proper disposal of their garbage.
Tenants in violation of
these regulations rnay be fined.
PLEASE CO-OPERATE!
�C~araes
fcr
Fenlace~e~t
Items
?eplacereent ite~s are expensive! Te~ants can exFect to pay
frcm $50 - $300 for large household repairs.
Please refer to other
e
. ,
sectio~s of this handbook for proper care and maintenance Ol. l.tems.
The following are costs for some
Keys
P..partrnent
Front Door
Cylinder Lock
Apartrnent
:1ail Box
\'lindow Shades
Light Bulbs
Toilet Seat
Soap Dish
Cable for TV
coa~on
repairs:
$2.50
$5.00
$10.00
$ 5.00
$13-23.00
$1.00
$7.50
$7.50
$10.00
Other items (closet doors, carpeting , walls, windows, kitchen
disposals, refrigerators, etc.) wil1 be repaired or replaced at cost.
This cost will include an hourly labor charge.
For more information, contact ETC Management.
I~
CASE OF FIRE
It should never happen!
But remernber; there is no
such thing as a fireproof building - anywhere!
Tenants in the multi-story buildings (Paseo Boriken,
Unity Tower) should never rely on the elevators when they
have to evacuate these buildings.
They will not work!
It is also against the law· in the state of Massachusetts.
Rescue efforts will be coordinated by ETC Management, the
Fire Department, and the Red Cross in case tenants need
to be evacuated from the top floors.
Tenants in other ETC apartments should notify the
Boston Fire Department immediately (911) if there is a
fire in their apar~~ent.
ETC Management plans to install
smoke detectors in all Villa Victoria apartments, and sorne
have already been installed.
F ires. are p.r·eventable!
They rnost conunonly occur in
the kitchen area, bedrqoms, or hall closets.
Loase wires,
newspapers, and cleaning rags are fire hazards.
Further
inforrnation can be obtained through IBA Social Services
{262-1342).
�ELEVJl.T ORS
Going up? Everyone
likes to have a working
elevator available when
corning home tired frorn
wo rk or after shopping for
groceries. But an elevator
is a precision rnachine which
must be properly rnaintained
a nd tr e ated to function eff ectively.
If you and your farnily conscientiously observe the
following rules, Villa Victoria will be able to depend on
ef f iciently working elevators with rninimal problems:
Press only the button for the direction in which you
intend to travel . A light will indicate that you r call
has been registered and the first available elevator
will respond. Do not press both buttons!
When boarding the elevator rnake certain everyone is on
board befare pressing your floor number.
If you rnust hold the door for someone, press the "door
open" button. Never forcibly hold the door open otherwise. Never jam the rubber edge in on a closing door.
If the elevator stalls, do not panic.
red ernergency button to attract help.
Simply press the
Direct your children never to playfully press the
"emergency" button. False alarms will only discourage
neighbors from responding to real emergencies.
Be careful not to scratch the elevator walls when taking
baby carriages, shopping or laundry carts on the elevators.
Direct your children not to shove objects into the elevator
fans or down the shaft. Since their friends are technically your guests, you will be held responsible for
damages.
�?ARKING LOTS
Reserved parking spaces
for Torre Unidad and Paseo
Boriken residents onlv are
available on a lea~basis.
Tenants interested in renting
parking spaces should contact
the rnanagement office.
Tenants presently leasing parking spaces are rerninded of
the following rules and regulations pertaining to the use
of spaces: Please refer to your parking lease for further
specifics.
Parking privileges are granted only for the parking
of a prívate passenger car owned and operated by .the
licensee (tenant) .
The licensee shall at no time block access to any
parking space, the driveway or passages to the
parking lot or any other portian of the prernises.
The parking of Boats, Trailers, Campers, Motorcycles
or Trucks in the parking lots is strictly proh1b1ted.
The licensee rnay not perforrn repairs on his/her car
while parked in the parking lot except for ernergency
repairs.
Illegally parked cars will be prorninently ticketed
by security force and towed away.
The licensee shall not keep any vehicle in any other
part of Villa Victoria property except in the designated assigned parking space.
�Freo u en t ly Asked
~1ai n
ten an e e Quest ions
There are certain questions Rhich ETC ~anagement recei~es
over and over again.
It's no~ that we don 't l ike answering your
q uest ions, bu t we fe e 1 tha t a suiT.rnary of frequen t ly asked q uest ions
will save us both ti me and trouble.
Please refer to this information
often.
l.
~1y apartment doesn 't have any beat!
What do I do?
Don't panic, please, call the rnaintenance office (266-2668) and
we will call your project supervisor pronto.
You can call this
nurnber 24 hours a day.
2. The elevator's broken again!
How am I supposed to get
to rny apartment?
Rernember that elevators are sensitive precision machines that
don't take abuse very well.
One of your neighbors probably broke
it!
Call the Maintenance office and we'll fix it as soon as we
can.
3.
I've got roaches and ants in rny apartrnent.
When are you
sending the exterrninator over?
If you see roaches or ants, call the rnaintenance office
irnmediately.
We'll go and get: them.
But there's a lot you can do
about this problem (see Exterrninator Service).
4.
My oven's broken and the kitchen disposal doesn ' t work?
would like to remind you not to abuse these
appliances.
If you broke it, you will be charged for repairs.
Please refer to the maintenance tips in this handbook for the
proper care of these appliances.
~anagement
5.
What kinds of repairs do I bave to pay for?
Generally speaking, if you break it, you'll have to pay for it.
This includes bathroom fixtures, kitchen fixtures, windows, locks,
floor tiles, etc.
You will not have to pay for items broken
through normal wear and tear.
6.
What can I do to fix up my apartrnent?
Any improvements to Villa Victoria apartrnents must be
approved on an individual basis by ETC Management.
Sorne improvements,
such as painting a wall dark blue, red, or brown will not be approved.
Wall hangings, if approved, should be done with butterfly screws to
minimize restoration costs.
A restoration fee will.Accompany most
work you choose to do.
·,
�S
-
!CM• Hlti
IBA Comrnunity Services
The fol lowing is a description of community prograrns created or
sponsored by IBA for use by the residents of Villa Victoria.
IBA Social Services
The IBA Social Services program has two functons:
services to
individuals and families based at 405 Shav;mut Ave. and services to
the elderly based in the Unity Tower, 80 W. Dedham St.
The goal of IBA Social Services is to help residents learn how
to solve problems in a greater environment (Boston) that is often .
unfamiliar and many times hostile.
IBA Social Services provides a
comprehensive information and refferal services to residents
as well
as escorting and translating Services . . ~here po~sible~ the ~ocial
Services staff will do crisis intervention and counseling work on an
appointment basis.
The youth of Villa Victoria are an agency priority.
Services meets their needs through:
IBA Social
1. Youth counselling ánd the ·creation of a job-clearinghouse .
for young men and women.
2.
After-school tutoring programs including both educational
and recreational workshops.
3. Organized sports teams such as baseball, soccer, volleyball
and basketball teams.
4.
Specific workshops on the problems of drug abuse among youth.
The IBA elderly services staff offers direct information, counseling and referral services to parcel residents. The staff also coordina tes programs for the elderly such as the Uni ty Tower Foo-·d Co-op
(Wednesday 2:00-4:00 pm.) and Age on Stage, a theatre group.
Also
available to elderly residents are the services of the Helen Morton
Health Center on the 2nd floor of Unity Tower, open from 1:30-3:30 pm
on Wednesdays.
Areyto and Canal 6
Areyto of IBA has cultural programs in three areas: visual arts,
music, and co~unications.
T~ey also sponsor the annual Festival
Betances at Villa Victoria, which · is usually.held during July.
The visual arts programs consists of classes in elementary
drawing, basic print working for children, and silkscreen print
(including design and printing techniques) for young adults.
The
program is housed at 85 W. Newton St.
�The music progrc~s spo~sors study and perfo~ance sroups such
as Cantorcitas (ages 4-7 years old ) and Ninos Cantores (ages 8-15).
Classes in instrument a nd v oice are o ff ered indivi dually or in groups.
Thi s program i s als o hou se d a t 85 W. Ne wton St.
Canal 6 (W .I. B.A. ) i s a speci a l closed - c ir cu it television station
lo c ate d at 1 Pa s e o Bori k en, and bro a dcast th r ough Viviendas Associates.
Broad c as t hours a r e from 6:00-7 : 00 prn: Tuesday, We dnesday ,· and Th u rsday
evenings. Canal 6 employs a professional staff to train volunteers in
video production· techni~ues. Classes in production . are held every Spr in
and Fall.
l l
The Festival Betances is the major cultural activity of Villa
Victoria and is held every su~~er. The 3-day festival includes:
Conga
Food
Folk Dancing
Arts and -Crafts
Sports Activities
Palo Encebao
1
Ojos Latinos, the Villa Victoria community newsletter, is published
monthly by Areyto and IBA Social Services. Meetings are held on the second Tuesday of every month at the Areyto office, basement floor, 405
Shawmut Ave. (IBA).
1
th .
ser-
pm.
I BA Commercial Development
Commercial development at IBA is just beginning. Development
started with the La Plaza Laundromat at 1 Paseo Boriken in 1978. In
the near future, there will be a Comrnunity Center at 85 W. Newton St.
and 70.000 sq. ft. of space for businesses on W. Dedham St.
IBA has initiated a Small Business Revolving Loan Fund for
individuals interested in starting businesses. IBA is also holding
classes in business management for these people. Please contact
IBA at 262-1342 ext. 16 for more information.
South End Federal Credit Union (independent)
s,
The South End Federal Credit Union was started in April, 1981.
A community-elected Board of Directors selects the Credit Union Manager.
Hours of operation are from 2:00-6:00 pro. Monday-Saturday except Wednesdays.
The credit union offers the following services to residents of
Villa Victoria:
(a) Loans (4 mos. membership required).
(b) Check cashing - Fridays 2:00-6:00 pm.
(e) Money Orders
Residents can become members of the South End Federal Credit Union
by paying a $1.00 entrance fee and opening a savings account of at leas ~
$5 . 00. Receiving a membership entitles you to vote for the SEFCU Board
of Directors and the Credit Committee.
�Escuelita Agueybana (independent}
IBA founded the Escuelita Agueybana day care center in 1977
(l Paseo Boriken) in response to concerns about inadequate day
care services for Hipanics. Escuelita is now the only bilingual
day care center in Boston, and has earned an excellent educational
reputation.
Further information about Escuelita Agueybana and day care
center openings can be obtained by calling Cecilia Hunt at 247-2070.
Use of Public Places
Certain offices atIBA/ETC may be used for community events,
birthday parties, or meetings by Villa Victoria residents. These are:
(1)
The Martín Luther King, Jr. Cornmunity Room
2nd. floor, 80 W. Dedham St.
(2)
Youth Drop-In Center
630 Tremont St.
(3)
IBA Services Center
78 W. Newton St.
A community center is also planned for the near future at All
Saints Church, 85 W. Newton St.
In arder to reserve these spaces, you should take the following
steps:
(1)
You must be a Villa Victoria residents.
(2)
You must sign an authorization forro for the use of this space
with the IBA employee in charge. On this forro, you must say
when you plan to use the space and for what purpose.
(3)
You must agree to be responsible for all damages to IBA/ETC
property which results frorn this event, if necessary. ETC
Management will bill the office for repair charges, and you in
turn will be billed by IBA.
Contact the following-persons for more information on the use of
corrununity space:
(1)
Unity Tower
Dorothy Johnson and Alan Root, BHA Space Coordinators
(2)
630 Tremont St.
Tubal Padilla and Wiio Martinez, IBA Coodinators
(3)
78 W. Newton St. Tone Armstrong, IBA Coordinator
We remind tenants that these community spaces belong to all of
Villa Victoria, and serious property damage may result in eviction.
�- . . . - - - - - - - - - -- - - - - -- - - - - - -----
-----
..
IBA
ORG~-~I
ZATION
IBA Board o f Directors
J
IBA Executive Director - - - - - - - - - Executive Office
Executive Assistant
Cornptroller
Contracts Officer
Job Developer
1
IBA Assistant Director
Executive Staff
-IBA Social Services
IBA Secu~ity
Areyto
JRI Youth Ernployment/Education
IBA Cornmercial Development
IBA Housing Development
ETC ORGANIZATION
ETCDI Board of Directors
j,
ETCDI Management -~
Manager
Assistant Manager
Project Manager
BHA Properties
::e
f
RepairJ Coordinator
1
il
Bookkeeping/Accounting
Comptroller
Bookkeeping Staff
ETC Maintenance
Maintenance Director
Housing Superintendents
Maintenance Staff
ETC Rental Office
Office Manager
Adrninistrative Staff
Receptionist
�-
Tenant's Teleohone Directory
Important Numbers
ETC Management Office
266-2668
ETC Maintenance Dept.
( ernergency no.)
266-2668
IBA Social Services
262-1342
Police - District 4
247-4250/911
Fire Dept. - Engine 3
Engine 22
536-1100/911
Poison Control
232-2120
Boston Gas
523-1010
Boston Edison (electric)
262-4700
Cornmunity Numbers
He al th Center /Hospital :
School:
Church:
Day Care:
Social S~curity/ SSI
31 St. James St~ · 423-3700
Unernployrnent
Goverrnent Center 727-1694
Special Numbers
l.
2.
3.
4.
5.
�Cover:
John Mahoney
Maps and Cover Lettering:
Maintenance Illustrations:
Enr~que
Estrada
John Mahoney
Written by Mirna Concepcion
and Mike Gutierrez
§pecial thanks to the ETC Office Staff:
Sylvia Adorno
Carmen Ortiz
Virginia Rivera
Lissette Rodríguez
Irene Suarez
Input, Advice, and Support:
Natividad Diaz
~~iso Martinez
Talo Odria
Alan Root
Stephany Shorter
Joyce Tavares
Hunter rrnwnsend
630 Tremont Staff
�
2023-06-28T15:20:46.73Z